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Frequently asked questions

Everything people ask us about moving to and from Dubai. Cannot find your answer? Message us on WhatsApp.

Getting started

How do I get a moving quote?

Send us your details through the quote form, call, or WhatsApp us. We arrange a free home or video survey, then give you a clear written quote — within one business day.

Is the survey really free?

Yes. The pre-move survey and your written quote are completely free with no obligation to book.

How far in advance should I book?

For international moves we recommend Transit time confirmed with your quote. where possible, but we regularly handle urgent moves — talk to us and we will make it work.

International moves & customs

How long does an international move take?

It depends on the route. As a guide, Dubai to the UK is around Transit time confirmed with your quote. door to door by sea, or Transit time confirmed with your quote. by air. We confirm timings for your specific destination at survey stage.

Do you handle customs clearance?

Yes — both UAE export clearance and destination customs, including relief schemes such as the UK Transfer of Residence (ToR). We prepare and submit all documentation for you.

What is the difference between FCL and LCL?

FCL (Full Container Load) gives your goods a whole container — best for larger homes. LCL, or groupage, shares a container with other shipments and is more economical for smaller volumes.

Can you ship my car?

Yes, by container or RoRo. Note that vehicles are handled separately from household goods and are not covered by ToR relief.

Pricing & insurance

How is the cost of my move calculated?

Mainly by volume (cubic metres), distance, service level and any extras such as storage or specialist packing. Your survey produces an accurate volume so there are no surprises.

Do you offer insurance?

Yes — comprehensive all-risk cargo insurance for domestic and international shipments. We advise on the right level of cover for your goods.

Are there any hidden charges?

No. Your written quote sets out exactly what is included. Anything that could vary — such as port storage from delayed paperwork — is explained upfront.

Pets, storage & specialist

Can you move my pets?

Yes. We coordinate microchipping, vaccinations, blood tests and health certificates with trusted pet-relocation partners. Start early — some routes need 4–5 months of preparation.

Do you offer storage?

Yes — secure, climate-controlled storage in the UAE for short gaps between homes or longer-term needs.

Can you handle fine art and antiques?

Absolutely. We provide museum-grade packing, custom crating and climate care for artwork, antiques and valuable collections.

Frequently Asked Questions

Answers to the most common questions about international moving from Dubai — covering customs, costs, timing, documentation, and what to expect at every stage. If your question is not here, our team responds within one business day.

Boeing 747 freighter on final approach

Costs & Quotes

How Much Does It Cost to Move from Dubai?

The most common question — and the one with the most variables. Here is what drives the cost of an international move from Dubai.

How much does it cost to move from Dubai to the UK?

The cost of a Dubai to UK move depends on three main factors: shipment volume (cubic metres), shipping method (full container load, shared container, or air freight), and destination address in the UK. As a rough guide, a 1-bedroom apartment typically ranges from AED 8,000–15,000 for a shared container; a 3-bedroom villa ranges from AED 18,000–35,000 for a full 20ft container. These figures include packing, UAE export, ocean freight to Felixstowe or Southampton, UK customs clearance (with HMRC ToR1 prepared by Fusion), and door-to-door delivery. An accurate written quote requires a survey of your Dubai home — Fusion provides this free with no obligation.

How much does it cost to move from Dubai to Australia?

A Dubai to Australia move is typically AED 12,000–20,000 for a 1-2 bedroom apartment via shared container, and AED 25,000–50,000 for a 3-4 bedroom household via full 20ft container. Key cost factors: the significantly longer sea transit, mandatory DAFF biosecurity inspection at the Australian port (typically AUD 300–600), and potential fumigation costs if you have cane, bamboo, or rattan furniture. Fusion assesses biosecurity risk items at survey stage so there are no surprises.

How much does it cost to move from Dubai to Canada?

Dubai to Canada moves typically range from AED 10,000–18,000 for a 1-2 bedroom via shared container to AED 22,000–45,000 for a 3-4 bedroom household. Vancouver and Montreal are the main arrival ports — Fusion selects the best routing based on your Canadian delivery address. All quotes include packing, UAE export, ocean freight, CBSA BSF186 customs declaration, and door-to-door delivery.

What is included in a Fusion quote?

Every Fusion written quote includes: professional packing at your Dubai address using professional-grade materials, all packing materials (cartons, tissue paper, furniture blankets, specialist crating where required), UAE export documentation and customs declaration, transport to Jebel Ali port, ocean freight to the destination port, destination customs clearance documentation (exemption form prepared by our licensed broker), and door-to-door delivery to your new address. Storage at either end, pet relocation, vehicle shipping, and fine arts handling are quoted separately if required.

Does the quote change after the survey?

The written quote issued after a physical survey is a fixed price based on the actual volume assessed. If additional items are added to the shipment after the survey (items not present at time of survey, items purchased after the survey), these are assessed and quoted additionally before packing day. Fusion does not issue surprise additional charges after delivery. Customs & Duty

Fusion Relocations branded freight trailer

Do I Have to Pay Customs When Moving from Dubai?

The customs duty exemption is one of the most valuable and most misunderstood aspects of an international move. Here is how it works for the most common destinations.

Do I have to pay customs when moving from Dubai to the UK?

No — if you qualify for HMRC Transfer of Residence (ToR) relief. UK import VAT is 20%, so on a typical 3-bedroom household this saves AED 40,000–80,000. To qualify: you must have lived outside the UK continuously for at least 12 months, goods must have been in your personal use for at least 6 months, and the HMRC ToR1 form must be submitted before your goods are shipped. Fusion prepares and submits the ToR1 in-house on every Dubai to UK move. New items, vehicles, and alcohol do not qualify and attract standard UK import VAT.

Do I have to pay customs when moving from Dubai to Australia?

No — if you qualify for ABF Transfer of Residence (ToR) relief. Australian GST is 10%. To qualify: you must be permanently relocating to Australia and hold a qualifying visa or citizenship, goods must have been in personal use before the move. The B534 Unaccompanied Personal Effects declaration must be lodged before goods arrive at the Australian port. Separate from customs, all shipments undergo mandatory DAFF biosecurity inspection. Items with cane, bamboo, rattan, or organic materials may require fumigation treatment (additional cost). Fusion handles the B534 and manages the DAFF process.

Do I have to pay customs when moving from Dubai to Germany?

No — if you qualify for the EU Regulation 1186/2009 Hausrat (removal goods) exemption. German import VAT (MwSt) is 19%. To qualify: you must have lived outside the EU for at least 12 continuous months, goods must have been owned and in personal use for at least 6 months. The Umzugsgut declaration must be submitted before or at time of import. Fusion submits through our licensed Zollspediteur via the ATLAS customs system. The same EU exemption framework applies to France (franchise de déménagement, 20% TVA) and other EU destinations.

Do I have to pay customs when moving from Dubai to Canada?

No — if you qualify for the CBSA personal effects exemption via the BSF186 form. Canadian import duty and GST/HST are waived on goods owned before arrival in Canada. The critical requirement: all goods still in transit must be listed as ‘Goods to Follow’ on the BSF186 before they arrive at the Canadian port. Failing to list goods to follow is the most common Canada customs mistake — it results in full duty and GST being assessed. Fusion lodges the BSF186 through our Canadian customs broker before goods leave Jebel Ali.

What items are not covered by customs exemptions?

The following are excluded from personal effects customs exemptions in most countries: motor vehicles (separate duty and compliance requirements apply), alcohol and tobacco above personal allowances, new items purchased specifically for the move and not previously used, commercial goods, and items in original retail packaging. CITES-regulated items (ivory, certain exotic skins, coral) require advance permits regardless of exemption status. Fusion screens every inventory for excluded items at survey stage.

What happens if I ship goods without the correct customs documentation?

Goods arriving at a destination port without the correct customs documentation are assessed at standard commercial duty and tax rates. Submitting documentation after goods arrive — even by one day in the case of HMRC ToR — can forfeit the exemption entirely. In more serious cases, the destination customs authority may select goods for examination and assess penalties for undeclared or misdeclared items. Fusion submits all customs documentation before goods leave Jebel Ali precisely to avoid this. Transit Times & Timing

Quay cranes at a container port at dusk

How Long Does It Take to Move from Dubai?

Transit times vary significantly by destination and shipping method. Here is how the timeline breaks down on the most common routes.

How long does it take to move from Dubai to the UK?

A Dubai to UK sea freight move breaks down as: packing and loading at your Dubai home (1 day), transport to Jebel Ali and export clearance (3–5 days), sea transit from Jebel Ali to Felixstowe or Southampton (typical times are on our destinations overview), UK port arrival and HMRC customs clearance (5–10 working days), and road delivery from the UK port to your address. Air freight is faster but costs significantly more.

How long does it take to move from Dubai to Australia?

Sea freight runs from Jebel Ali to Sydney or Melbourne; typical sea transit times are on our destinations overview. Add packing, export clearance, ABF customs clearance (1–3 working days), and mandatory DAFF biosecurity inspection (1–3 working days, plus treatment time if required). The DAFF inspection is the biggest variable — if fumigation is required, add 2–5 days. Fusion assesses biosecurity risk at survey stage to minimise treatment delays.

How long does it take to move from Dubai to Canada?

Sea freight runs to Vancouver for western Canada, or to Montreal for Ontario and eastern Canada; typical sea transit times are on our destinations overview. Add packing, export clearance, and CBSA customs clearance (2–5 working days after vessel arrival). Fusion selects port routing based on your Canadian delivery address.

How long in advance should I book my move?

For a standard household move, booking 6–8 weeks before your ideal packing date gives the best results. This allows time for the pre-move survey, quote confirmation, customs documentation preparation, and optimal shipping line selection. For moves involving pets, vehicles, or fine arts, start the process earlier: pet moves to Australia require 6–12 months minimum preparation time. For urgent moves with shorter notice, contact Fusion immediately — we will assess what is achievable and advise honestly on options.

Can I send some items by air freight and the rest by sea?

Yes — split shipments combining air freight (for urgent items like clothing, electronics, children’s essentials) with sea freight (for furniture and bulk household goods) are common. Each consignment requires its own customs documentation but can reference the same exemption application. Fusion coordinates multi-consignment moves as standard and manages documentation for both shipments simultaneously. The Moving Process

Container cranes over the port at dusk

What Happens During a Fusion Move?

What to expect from survey to delivery — the questions clients ask most often about the move process itself.

What happens at the pre-move survey?

A Fusion surveyor visits your Dubai home and assesses every room. They note the volume of goods to be moved, identify any items requiring specialist handling (artwork, large furniture, fragile items), flag any items that cannot be shipped or may cause customs issues at the destination, and take photographs for the packing plan. The survey takes 45–90 minutes depending on home size. Based on the survey, a written quote is issued within one business day. If you prefer, a video survey via WhatsApp is available.

Do I need to be at home on packing day?

Yes — the homeowner or an authorised representative must be present throughout packing day. You will need to confirm which items are going, which are staying, and direct the crew on any special handling requirements. You will also need to sign the packing inventory at the end of packing day — this document forms the basis of the customs declaration.

How are my goods packed?

Fusion’s packing crew uses professional-grade double-wall export cartons, acid-free tissue paper for fragile items, furniture blankets for all upholstered pieces, and bubble wrap for ceramics, glass, and electronics. Every item is wrapped individually and packed to standards. Specialist items (artwork, mirrors, marble, large furniture) are custom-crated. Nothing is packed in straw or organic materials — all packing materials are ISPM 15-compliant for destinations with biosecurity requirements.

What happens to my goods between Dubai and the destination?

After packing, your goods are loaded into a sealed container and transported to Jebel Ali Port. UAE customs export clearance is completed and the container is loaded onto the vessel. Fusion tracks the vessel from Jebel Ali to the destination port and receives notification of arrival. The container then goes to customs clearance and, for Australia, to the DAFF biosecurity inspection facility. Once cleared, it is transported by road to your new address. Your coordinator updates you at each milestone.

Can Fusion store my goods if my new home is not ready?

Yes — Fusion offers storage at both the Dubai origin and at destination. Dubai storage is in climate-controlled, secure facilities. Destination storage is arranged through Fusion’s partner network in each country — UK facilities, licensed Australian storage, bonded Canadian warehouse storage, etc. Storage is planned at survey stage — not arranged as a last-minute emergency. If your UK property completion is delayed or your Australian tenancy start date changes, your coordinator manages the storage transition.

What insurance covers my goods during the move?

All Fusion shipments are covered by all-risks marine insurance arranged through Lloyd’s-approved underwriters. The insurance covers your goods from the moment packing begins until delivery is complete at the destination. The premium is typically 1.5–2.5% of the declared replacement value of goods. Fusion arranges the insurance as part of the standard move process — you declare the replacement value at survey stage and the premium is included in the quote. Specialist & Complex Moves

Fusion carpenter closing a custom wooden crate stencilled GLASS

Pets, Vehicles, Artwork & Other Specialist Questions

These are the questions Fusion receives most often about moves that involve more than standard household goods.

Can I move my pet from Dubai to the UK?

Yes. The UK requires: ISO-standard microchip, valid rabies vaccination (administered after microchipping), and an official UK AHC (Animal Health Certificate) from an APHA-authorised veterinarian within 10 days of travel. Dogs from the UAE do not require a blood titre test for UK entry. No quarantine if requirements are met. Fusion’s pet relocation team manages the full documentation process and coordinates with the APHA-authorised vet. The earlier you start the process, the smoother the move.

Can I move my pet from Dubai to Australia?

Yes, but Australia has the world’s strictest pet import requirements and the process takes a minimum of 6–12 months. Requirements include: ISO microchip, approved rabies vaccination, rabies titre test (blood test showing satisfactory antibody levels, taken at least 180 days before travel), Australian import permit, and mandatory 10-day quarantine at the DAFF Post Entry Quarantine facility in Mickleham, Victoria. Contact Fusion’s pet team as early as possible — the titre test timeline is the critical constraint.

Can I ship my car from Dubai to the UK?

Fusion can ship a car from Dubai to the UK by RoRo where the route offers it, or in a container, and handles the UAE side — export clearance, RTA deregistration and the export certificate. UAE cars are left-hand drive, and the UK drives on the left. Whether your particular car can be imported and registered in the UK, and at what cost, depends on the vehicle and your circumstances — we check the UK’s current rules for it at survey, before you commit to shipping it. See our Automobile Relocation page.

Can I ship my car from Dubai to Australia?

Fusion can ship a car from Dubai to Australia by RoRo where the route offers it, or in a container, and handles the UAE side — export clearance, RTA deregistration and the export certificate. UAE cars are left-hand drive, and Australia drives on the left. Whether your particular car can be imported and registered in Australia, and at what cost, depends on the vehicle and your circumstances — we check Australia’s current rules for it at survey, before you commit to shipping it. See our Automobile Relocation page.

How does Fusion handle artwork and antiques?

Fusion’s fine arts team handles artwork, antiques, sculptures, and high-value decorative items separately from standard household goods. This includes: specialist crating designed for the specific piece, Lloyd’s-approved fine arts insurance at declared value, CITES documentation for items containing regulated materials (ivory frames, coral, certain animal products), and coordination with destination art handling specialists. Items valued above approximately AED 100,000 individually are surveyed by the fine arts team rather than the standard packing crew.

What items can Fusion NOT ship?

Fusion cannot ship: controlled drugs and narcotics, firearms without appropriate destination import licences, child exploitation material, counterfeit goods, items under international trade sanctions, live animals (managed separately via the pet relocation service), hazardous materials (certain chemicals, flammable liquids, pressurised gas canisters), and commercial quantities of food or plant material. Items in a grey area — certain medications, CITES items, high-value collectibles — are assessed at survey stage and the correct documentation process is put in place before shipping. Still Have Questions?

Four Fusion movers carrying a custom wooden crate through a Dubai compound

Talk to a Move Specialist.

Our team responds to all enquiries within one business day. No obligation — just straightforward answers from people who manage international moves from Dubai every day.

Fusion movers positioning a large GLASS-stencilled crate inside a new home

Ready to plan your move?