Cookie policy

Analytics and advertising cookies

These are set by Google and Meta, through Google Tag Manager, once measurement is allowed (see Your privacy choice below):

• Google Analytics 4 — _ga and _ga_…: count visits and show which pages are used, so we can improve the site. Your contact details are never sent to it.
• Google Ads — _gcl_au and related conversion cookies: show which of our adverts led to an enquiry, a call, a WhatsApp message or an email, and let our adverts be shown to people who have visited this site.
• Meta Pixel — _fbp and _fbc: measure our Facebook and Instagram advertising and let those adverts be shown to visitors.

When you send an enquiry, your email address, phone number, name, city and country are passed to Google Ads in hashed (one-way encrypted) form so the enquiry can be matched to an advert click. The Meta Pixel itself does not pass your name or contact details to Meta; unless you press Reject, a hashed copy of your email address and phone number may be sent to Meta from our systems. Our privacy policy explains how each provider handles this data.

Visit attribution — session only

When you arrive, a small script records how you got here: the page you landed on, the address of the site that referred you if there was one, and any campaign parameters in the URL — the utm_ tags and advertising click identifiers that search engines and ad platforms append to a link.

That record is held in your browser’s session storage, which is not a cookie: it is never sent with a page request, it cannot be read by any other website, and your browser discards it the moment you close the tab. Its only purpose is that if you go on to send us an enquiry, we can tell which campaign or referral it came from. If you never submit a form, it is used for nothing and simply disappears.

Your privacy choice

Where you are changes the starting position. If you are visiting from the European Economic Area, the United Kingdom or Switzerland, advertising and analytics stay switched off until you press Accept: no measurement cookies are set, the Meta Pixel is not loaded, and Google’s tags send only cookieless signals that carry no identifier. Everywhere else, measurement runs from your first page view and pressing Reject switches it off. Either way, the banner offers the same two buttons and your choice is respected on every later visit.

When you press Accept or Reject on the banner, that answer is saved in your browser’s local storage so you are not asked again on every page. It records nothing else — no identifier, no timestamp, nothing about who you are.

Reject does something. Google’s tags stop setting and reading measurement cookies, the Meta Pixel stops sending and is not loaded again, an enquiry you send is not matched to an advert using your contact details, and the visit record described above is not written (or is cleared if it already exists). It is not a button that only hides the banner. You can change your mind at any time with the “Cookie settings” link at the foot of every page.

Sending an enquiry

When you submit a form, a short confirmation — your reference and, unless you pressed Reject, the details used for advertising measurement — is held in your browser’s session storage only until the thank-you page has loaded, and is then deleted.

Form entries

What you type into a quote or enquiry form stays in your browser while you complete it — on the page, and in session storage so that reloading the page does not lose it — and is sent to us only when you submit. The session copy is deleted when you submit or close the tab, and nothing is kept between visits. What you typed in a form you leave unfinished is never sent anywhere; analytics records only that a form was started and left.

Signing in

WordPress sets session and authentication cookies for people who log in to administer the site. These are strictly necessary for a login to work, and they are never set for ordinary visitors.

Some links take you to services we do not control — WhatsApp, our Google Business profile, and the websites of the trade associations and customs authorities we cite. Once you follow one of those links, that organisation’s own cookie and privacy practices apply, not ours. The reviewers’ profile photos in our Google reviews load from Google’s servers, which receive your IP address when they do. The map on our contact page is Google Maps: it loads straight away only if you have pressed Accept, otherwise when you press “Load the map”, and once it loads Google may set its own cookies.

If we add or change an analytics or advertising tool, this page will be updated before it goes live, and the tool will follow the same Accept/Reject choice.